Billing Policy

Last Updated: 06-May-2026

Billing and Payment Overview

This Billing Policy explains how payments, invoices, purchase orders, taxes, pricing, and billing-related matters may be handled for purchases made through the Prime Supplies website or directly with Prime Supplies, Inc.

Accepted Payment Methods

Prime Supplies may accept payment methods displayed at checkout, which may include credit cards, debit cards, QuickBooks Payments, ACH/bank payment, PayPal, or other methods enabled on the website. Available options may change from time to time.

For qualified business, institutional, or government buyers, Prime Supplies may also support purchase orders, quote-based orders, or pay-by-invoice options where approved in advance.

QuickBooks Payments and Third-Party Processors

If QuickBooks Payments or another third-party provider is used, payment processing will be handled by that provider. Prime Supplies does not control processing timelines, bank posting times, payment declines, chargebacks, or provider-specific fees. Customers should ensure their payment information is accurate and authorized before submitting an order.

Billing Information

Customers agree to provide current, complete, and accurate billing, shipping, payment, tax, and account information for all purchases. If information is inaccurate or cannot be verified, Prime Supplies may delay, cancel, or request additional details before processing the order.

Pricing and Product Availability

Prime Supplies makes reasonable efforts to display accurate product pricing, descriptions, images, and availability. However, information may change without notice. Prime Supplies reserves the right to correct errors, update pricing, cancel orders, or contact customers for approval if an issue is identified before fulfillment.

Sales Tax

Sales tax may be charged as required by law. Tax calculations depend on product type, shipping location, and customer status. Tax-exempt customers may need to provide valid exemption documentation before processing.

Invoices and Receipts

Customers may receive order confirmations, receipts, or invoices via email after placing an order. For quote-based or purchase order transactions, Prime Supplies may issue a separate invoice with payment terms and details.

Purchase Orders

Prime Supplies may accept purchase orders from approved government, institutional, or business buyers. Acceptance is subject to review and approval. Purchase orders must include complete product details, quantities, billing/shipping information, and authorized contact details.

Pay by Invoice

Pay-by-invoice options may be available only for approved customers. Payment terms such as Due Upon Receipt, Net 15, or Net 30 must be approved in advance. Prime Supplies may require payment before shipment for any order.

Order Review and Approval

Some orders may require manual review before processing, especially bulk orders, government orders, special items, freight shipments, or high-value purchases.

Payment Authorization and Order Processing

Submitting an order authorizes Prime Supplies or its payment processor to charge the selected payment method for the total amount, including products, shipping, taxes, and applicable fees. Orders may not be shipped until payment is approved.

Failed Payments, Declines, and Chargebacks

If a payment is declined, reversed, or disputed, Prime Supplies may delay or cancel the order, request an alternate payment method, suspend account access, or take other actions permitted by law.

Billing Questions

For billing questions, payment issues, invoices, or purchase orders, please contact us at:
cs@myprimesupplies.com